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Our Terms Explain How Your Account Works

When you open an account with us, you're agreeing to how we handle your deposits, withdrawals, and gameplay.

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rajawin88 Our Terms Explain How Your Account Works
REACH OUR TEAM

How to Contact Us About Terms

You have questions about your account, payment, or these terms — our support team is ready to walk you through the details.

Live chat Open our live chat from the lobby footer; support agents respond to account and terms questions in real time.
Email support Send detailed questions about your terms or account to our support inbox and receive a full response within 24 hours.
In-app help Tap Settings in the app, then Help, to find our FAQ and a direct contact form for terms-related queries.
HOW WE PROTECT YOU

Data, Security, and Your Account Rights

We take your account security seriously. We encrypt your payment details so DANA, OVO, GoPay and QRIS transfers stay private. Your gameplay history and account balance are stored on secure servers.

Payment encryption

All deposits and withdrawals are encrypted end-to-end; your DANA, OVO, GoPay or QRIS details are never stored on our servers.

Data retention

We keep your account data for the duration of your membership; you can request deletion of non-essential records at any time.

Account access

Log into Settings to change your password, update contact info, or review your recent deposits and withdrawals instantly.

Dispute resolution

If you have a question about a transaction or gameplay round, contact support with the date and transaction ID; we investigate within 48 hours.

Cookie and tracking

We use cookies to keep you logged in and remember your preferences; you can manage these from your browser settings anytime.

Data requests

Request a full copy of your data, or ask us to update or remove information, by emailing support; we respond within 14 days.

Frequently Asked Questions About Our Terms

We take terms violations seriously — account suspension or closure may follow, depending on the breach. Minor issues like outdated contact info trigger a warning first. If you disagree with our decision, contact support within 30 days to appeal.

No — one account per person is required by our terms. Multiple accounts lead to suspension. If you've lost access to an old account, contact support with your original email and we'll help you regain it or close it properly.

Once you request a withdrawal, our verification team reviews it within 2 hours during business days. After approval, your funds reach your DANA, OVO, GoPay or QRIS account within 1–5 minutes depending on your bank.

Minimum deposit is Rp 10,000 via any of DANA, OVO, GoPay or QRIS; maximum is Rp 50,000,000 per transaction. Your total balance cannot exceed Rp 500,000,000 where local law permits.

No — we do not store your DANA, OVO, GoPay or QRIS account numbers or credentials. Your payment method is processed by our partner payment gate and encrypted; we only see the transaction confirmation.

Yes — go to Settings and update your email, phone number, or password anytime. Some fields like your legal name are fixed; if you need to correct them, contact support with proof of identity.

Contact support immediately with the date, game, and amount in question. We'll pull your full gameplay log and compare it to your wallet. Most discrepancies resolve within 24 hours; we credit your account if an error is confirmed.

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